Mastery Floors ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a consultation, or communicate with us by phone, email, or text message (SMS/MMS).
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information: full name, phone number, and email address.
- Service address: the street address where you would like work performed. We use a third-party address autocomplete service (OpenStreetMap Nominatim) to help you enter your address quickly and accurately; the partial text you type is sent to that service to return suggestions. Your address is stored only after you submit the consultation form, and is used solely to prepare your quote and schedule on-site visits.
- Project information: details about the flooring or interior service you are interested in.
- Communication records: messages, call notes, and history of our interactions.
- Technical data: IP address, browser type, device information, and cookies when you visit our website.
2. How We Use Your Information
- To schedule and provide consultations, quotes, and flooring services.
- To contact you by phone, email, or text message about your inquiry, appointment, or project.
- To send service updates, appointment reminders, and (with your consent) marketing or promotional messages.
- To improve our website, services, and customer experience.
- To comply with legal obligations.
3. SMS / Text Messaging (A2P 10DLC)
Consent: By submitting your phone number through our consultation form and checking the SMS consent box, you expressly agree to receive text messages (SMS/MMS) from Mastery Floors at the mobile number you provided. Consent is not a condition of purchase.
Types of messages: appointment confirmations and reminders, quote follow-ups, project status updates, customer service responses, and occasional promotional offers.
Message frequency: varies depending on your interaction with us (typically up to 6 messages per month).
Message and data rates may apply. Your mobile carrier's standard messaging rates will apply to all messages sent or received.
Opt-out: You can opt out at any time by replying STOPto any text message. After you send STOP, we will send a one-time confirmation, and you will not receive additional messages.
Help: Reply HELP for assistance, or contact us at +1 (980) 580-8412.
No sharing of SMS consent or phone numbers: We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third party or affiliate for their marketing or promotional purposes. Phone numbers collected for SMS communication are used solely by Mastery Floors.
Supported carriers: Messaging is available on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We share information only with trusted service providers who help us operate our business (such as scheduling, CRM, payment processing, and messaging platforms), and only to the extent necessary to provide those services. These providers are contractually required to protect your information.
We may also disclose information when required by law, to enforce our agreements, or to protect the rights, safety, and property of Mastery Floors, our customers, or others.
We do not sell your personal information.
5. Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, measure traffic, and improve performance. You can control cookies through your browser settings.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your data.
7. Your Rights
Depending on your state of residence, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications. To exercise any of these rights, contact us using the information below.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent changes.
10. Contact Us
If you have questions about this Privacy Policy or your information, contact us:
- Mastery Floors
- Phone: +1 (980) 580-8412
- Location: Charlotte, NC